Privacy policy

This Privacy Policy describes how Jewels Of Adelaide (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from jewelsofadelaide.myshopify.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refers to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information you directly submit to us through our Services may include:

Contact details including your name, address, phone number, and email address
Order information including your name, billing address, delivery address, payment confirmation, email address, and phone number
Account information including your username, password, security questions, and other information used for account security
Customer support information including content you choose to include in communications with us, for example, when sending a message through the Services

Some features of the Services may require you to directly provide certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include how you access and use our Site and your account, including device and browser information, network connection data, your IP address, and your interactions with the Services.

Information We Obtain from Third Parties

We may also obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

Companies who support our Site and Services, such as Shopify
Our payment processors, who collect payment information (e.g. bank account, debit or credit card information, billing address) to process your payment and fulfil your orders
When you visit our Site, open or click on emails we send, or interact with our Services or adverts, we or our partners may collect information via tracking technologies (pixels, beacons, SDKs, third-party libraries, cookies)

All information obtained from third parties is treated in accordance with this Privacy Policy. Also see the section below, Third-Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services
We use your personal information to deliver the Services as part of our contract with you, including processing payments, fulfilling orders, account management, shipping, returns, and related functions. We may also enhance your experience through features supported by Shopify. Shopify will process your information per its Privacy Policy and Consumer Privacy Policy.

Marketing and Advertising
We may use your personal information to send promotional communications (email, text, or post) and show you tailored adverts on our Site and others. For EEA residents, this processing is based on our legitimate interest in promoting our products (Art. 6 (1)(f) GDPR).

Security and Fraud Prevention
We use your data to detect, investigate, or act on potential fraud or illegal activity. You are responsible for safeguarding your login details. If your account is compromised, please contact us. For EEA residents, this processing is based on our legitimate interest in ensuring the security of our website (Art. 6 (1)(f) GDPR).

Communication and Service Improvement
We use your personal data to offer support and improve our Services. This is based on our legitimate interest in providing effective and responsive services (Art. 6 (1)(f) GDPR).

Cookies

We use Cookies to power and enhance our Site and Services. For cookie details relating to Shopify, see Shopify Cookie Policy. We also use Cookies for analytics and advertising purposes. You may disable Cookies in your browser settings, but doing so may impact functionality.

How We Disclose Personal Information

We may share your personal data with third parties under the following circumstances:

With vendors performing services on our behalf (e.g. payment processors, delivery companies, IT providers)
With business and marketing partners for advertising purposes
With your consent, for instance, to enable product delivery or social media features
With affiliates in our corporate group
During a business transition (e.g. merger, bankruptcy), or to comply with legal obligations or enforce terms

We disclose the following types of personal data:

Category	Categories of Recipients
Identifiers (e.g. contact and order info)	Vendors, business partners, affiliates
Commercial information (e.g. shopping and support history)	Vendors, business partners, affiliates
Internet/network activity (Usage Data)	Vendors, analytics and advertising partners
Geolocation data	Vendors and technical service providers

We do not use or disclose sensitive personal data without your consent or to infer characteristics about you.

Third-Party Websites and Links

Our Site may link to third-party sites not operated by us. We are not responsible for the content, privacy, or security of those sites. Any data you share on such platforms may be publicly viewable.

Children’s Data

Our Services are not directed at children. We do not knowingly collect data from children. If you are a parent or guardian and believe your child has submitted personal data to us, please contact us to request deletion.

As of the date of this Privacy Policy, we do not knowingly “sell” or “share” personal information of individuals under the age of 16.

Security and Retention of Your Information

We use reasonable security measures, but no system is completely secure. Avoid sending sensitive data through unsecured channels.

Retention periods vary depending on your relationship with us and our legal obligations.

Your Rights

Depending on where you reside, your rights may include:

Right of Access – Request a copy of your personal data and how we use it
Right to Deletion – Ask us to delete your personal data
Right to Rectification – Ask us to correct inaccurate data
Right to Data Portability – Receive your data in a usable format
Right to Object or Restrict Processing – Limit how your data is used
Right to Withdraw Consent – Withdraw your consent where applicable
Right to Appeal – Appeal decisions related to data requests
Right to Opt Out of Marketing – Unsubscribe from marketing emails via the link provided

You can exercise these rights through our Site or by contacting us directly. We may require identity verification before responding to your request. You may also authorise someone to act on your behalf.

We will not treat you unfairly for exercising these rights.

Complaints

If you are unhappy with our handling of your personal data, please contact us. You may also contact your local data protection authority. For EEA residents, a list of authorities is available here.

International Users

We may store or process your personal data outside your home country, including by third-party providers. When transferring data outside of Europe or the UK, we use recognised legal mechanisms such as Standard Contractual Clauses.

Contact

For questions about this Privacy Policy or to exercise your rights, please email us at jewelsofadelaide@gmail.com or write to us at:

Cotts World LTD. 71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ

We are the data controller of your personal data unless stated otherwise.